Piéra

Piéra support

Clear context gets a clear answer.

For Piéra or Émeraude, get help with installation, theme configuration, storefront behavior or a reproducible Piéra theme defect.

Before sending

Support covers documented installation, configuration and reproducible theme defects. Custom development, store administration and third-party app support need a separate agreement.

Include the evidence.

For theme defects, include the affected URL, device, browser, theme version and exact reproduction steps. Do not send customer passwords, payment data or private customer information.

Support request

Up to 5 files · 20 MB each · screenshots, PDF or ZIP

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Type the characters from the image. Click “New image” if they are hard to read.

We reply from support@pierathemes.de, within two business days. You will receive a confirmation with your ticket number. Please do not send passwords, payment data or private customer information.